By clicking the "Agree" button, the visitor agrees to the use of cookies.
Agree
Learn how AI can DOUBLE your business efficiency NOW
Learn how AI can DOUBLE your business efficiency NOW
Augmented Business Inteligence System for Online Insights and Predictive Modeling
AI approach to increase efficiency of your employees
Data-driven approach will provide your employees with an end-to-end decision support system
Linkage Navigator ecosystem sets the unique digital workflow for routine business processing
Make you business 10 times faster and efficient whilst making decisions
Collect, prepare, catalogue, manage and protect your Big Data
Linkage Data Platform
- a world-class data system architecture based on the open-source Apache system
- a world-class data system architecture based on the open-source Apache system
Relevant, accurate and timely information from Big Data for making business decisions
AI-driven approach to provide your employees with a strong decision support system
Linkage Navigator - predictive analytics and real-time forecasting
High implementation speed, modelling of multiple scenarios, recommending solutions to avoid business bottlenecks.
Ready-to-use data visualisation tools: graphs, widgets, charts
Linkage Visual
- customised data storytelling
- customised data storytelling
Self-made dashboards creating given minimal IT involvement
Ready-to-use data visualisation tools: graphs, widgets, charts
Linkage Visual
- customised data storytelling
- customised data storytelling
Self-made dashboards creating given minimal IT involvement
An operations automation business tool for every contact centre employee
Multiple scenario simulation tool
Complex approach to minimize human factor in decisions making
Predictive analytics and real-time monitoring of each employee's individual progress
Fast integration, deep turnkey customization of the product, extensive integration options
Seamless connection of new sites, contractors and remote employees
Optimises performance of
internal and external contact centre services
Sales and customer service offices
Claims office
Technical support
Sales and customer service offices
Claims office
Technical support
Used today by
Financial sector
Retailers
Telecom operators
E-commerce
Customer service
Municipal hotlines
Retailers
Telecom operators
E-commerce
Customer service
Municipal hotlines
Linkage Navigator key features
All operator KPIs in a single window
Syncs personal and corporate KPIs to reach company goals and objectives
Warns about workload increase to maintain ongoing operations
Online control of the targets with further instructions on how get it back to shape if any required
Syncs personal and corporate KPIs to reach company goals and objectives
Warns about workload increase to maintain ongoing operations
Online control of the targets with further instructions on how get it back to shape if any required
Higher efficiency means more income
Автоматический расчёт суммы вознаграждения с учетом бонусов и штрафов
Визуализация мотивационных и соревновательных схем
Настраиваемая панель показателей и уведомлений для отслеживания индивидуальной и общей эффективности работы
Персональная настройка цвета интерфейса
Персонализированная мотивация сотрудников
Демонстрация текущего состояния ключевых показателей по выработке часов, различным продуктам, оценке качества работы и др.
Online KPIs display for the group and for each operator as well as deviations from the targets
Facilitates the management of a large number of office and remote workers
Schedules the exact working hours of employees in line with their expected workload.
Automates the payroll and bonus calculations
Recommends training courses for employees by analysing the results of their interactions with customers
Provides the most accurate forecasts possible based on an analysis of current and anticipated future processes.
Provides automated reporting?
Facilitates the management of a large number of office and remote workers
Schedules the exact working hours of employees in line with their expected workload.
Automates the payroll and bonus calculations
Recommends training courses for employees by analysing the results of their interactions with customers
Provides the most accurate forecasts possible based on an analysis of current and anticipated future processes.
Provides automated reporting?
More control, affect the result
Если меняются KPI или показатели по компании - ПО автоматически пересчитывает KPI и цели для каждого сотрудника
Установление оптимальных KPI для персонала
Планирование рабочего графика персонала. Предупреждения в случае прогнозируемой нехватки сотрудников на линии
Рекомендации и планирование необходимого обучения персонала
Мониторинг эффективности действий персонала
"The company in the palm of your hand" - 24/7 management access to online operaions report from Internet connected PC or smartphone
Oversight of the profitability and economic performance of the company – all processes of all departments and services are spinned into uniform metrics and KPIs
By testing any hypothesis, deriving metrics and simulating results your business to be ahead of competition
Use predictive data to assure the achievement of strategic and tactical goals of the company
Upgrowth of the company due to leveraged motivation system
Oversight of the profitability and economic performance of the company – all processes of all departments and services are spinned into uniform metrics and KPIs
By testing any hypothesis, deriving metrics and simulating results your business to be ahead of competition
Use predictive data to assure the achievement of strategic and tactical goals of the company
Upgrowth of the company due to leveraged motivation system
To know, to plan, to predict
Оценка основных экономических показателей, планирование
Аналитика экономической эффективности проектов и подразделений, с учетом региональной и другой специфики
Оценка выполнения KPI в собственных и партнерских подразделениях, с разбивкой по территориям
План-фактный анализ с выявлением причин отклонений
A digital twin of your entire CC process
More integrations create more unique opportunities
Seamless connection to NAUMEN Contact Centre
Through our strategic partnership with Naumen, we have developed a number of turnkey solutions for Linkage Navigator integration with Naumen Contact Centre.
Naumen Contact Centre – all-in-one complex software for setting up corporate or outsource contact centre.
With turnkey integration solutions between Linkage Navigator and Naumen Contact Centre, the platform can be up and running in a matter of days after deciding to install it.
Flexible integration with different systems
Linkage Navigator got many useful turnkey integrations with contact centre software due to wealth collaboration industry-leading vendors
About us
The WestLink Group is a R&D company for automating massive customer service and routing business processes using AI- and Data-driven approach.
Current WestLink customers are TELCO, BFSI and retail companies as well as municipal entities
Current WestLink customers are TELCO, BFSI and retail companies as well as municipal entities
30
years on the telecom market
Leave your contact details and we will get back to you shortly
FSTEC No.386 of 12/02/2021 for the technical protection of confidential information.
Software solution in the Russian Software Register No. 12465 of 30/12/2021
Address
15A Leninsky Prospekt, Moscow
Phone
E-mail
Website
Leave your contact details and we will contact you shortly
Platform
Linkage Navigator
available to Russian small and medium enterprises with a 50% discount
With the support of
990 000₽
Within the framework of the state program for the digitalization of SMEs
- Linkage Navigator Cloud Platform Access Service (SaaS)
- License for 10 users for 12 months
- Valid for payment of the contract until December 15, 2022
Check if special conditions are available for your company
Fill out the feedback form to receive favorable conditions
*Government Decree of June 28, 2021 No. 1031